GET SOME POLICIES
In order to partner with ClassPass we were required to adopt their exact cancellation policy. As Members know, we only enforce this policy for busy classes and maintain a customer friendly approach to this policy. If you need to cancel your reservation for a class, the reservation must be canceled at least 12 hours before class begins.
All cancellations must be made through the Get Some Fitness App or the MindBody App, and cannot be made over the phone or through email. Your class will be returned as a class credit onto your account and will remain there for you to use towards your next session.
If you do not cancel your class at least 12 hours prior to its start time or are absent from the class, a class will be removed from your package, as if you had attended class. At Get Some we hit as a team so please make the effort to show up to your booked classes.
If you are unable to book a bag because the class is full, we highly recommend putting yourself on the waitlist. As bags open up, we give them away to the waitlist in the order that they put themselves on.
- If it is more than 4 hours before the start of the class, you will automatically be added to the class you are waitlisted for. You will receive an email confirmation.
- If it is less than 4 hours before the start of the class, you will be contacted to see whether you can attend the class. Once you’ve made it into the class you cannot cancel yourself out.
- Payment is required to hold your spot on the waitlist. If you do not make it into the class that you are waitlisted for, a credit for that class will remain on your account to be used at a later date.
MONTHLY & ANNUAL MEMBERSHIP POLICY
For Monthly & Annual Memberships if you fail to remove yourself within 4 hours of the class starting it will result in a $10 charge to the credit card associated with your account.
Monthly Unlimited Memberships are active from the date of purchase.
Please be aware that we do not offer refunds on class packs or merchandise. We’re happy to offer account credit or exchange in store.
Class passes are not transferable, nor are they refundable.
For Peak Classes, please arrive at least 15 minutes before class to ensure you have enough time to prepare for the class.
LOST & FOUND
Lost & Found items will be kept for 1 Week. Any items left longer than 1 Week will be donated to charity.